The Cluster Handel of GIZ, comprising three initiatives (SV Handel, AfPQ, NEW), faced challenges due to frequent personnel changes, the need for effective digital onboarding during the COVID-19 pandemic, and the necessity to continually adapt strategies in response to evolving political landscapes. The goal was to enhance strategy development, optimize work processes, and improve communication within the cluster and its initiatives.
Kien Advisors implemented a comprehensive and participatory approach to address these challenges. Initial consultations helped identify the needs and objectives of the cluster and its initiatives. Through a series of workshops and interviews, Kien Advisors gathered insights from team members to understand the current state and desired future state of the cluster. These insights informed the development of tailored strategies for each initiative.
We employed systemic thinking and design thinking methodologies to foster collaboration and innovation. Agile working methods were introduced to facilitate continuous adaptation and improvement. The consultation process included defining roles and responsibilities, developing an exit strategy for the NEW initiative, and refining the AfPQ initiative’s brand identity in light of new political directives.
Kien Advisors facilitated hybrid and virtual workshops using tools like Microsoft Teams and Miro to ensure effective collaboration despite geographical distribution. These workshops focused on knowledge sharing, team strengthening, and the application of agile formats.
The intervention led to significant improvements in strategy and process alignment across the cluster. Teams developed a clearer understanding of their roles and responsibilities, enhancing their ability to collaborate effectively. Agile methods increased flexibility and responsiveness to changing circumstances. The NEW initiative developed a robust exit strategy, while the AfPQ initiative successfully redefined its brand identity to align with new governmental priorities.
The introduction of systematic and agile working methods fostered a culture of continuous improvement and innovation. Enhanced communication and streamlined processes within the cluster and its initiatives resulted in more efficient and effective operations, ultimately strengthening the cluster’s capacity to achieve its development goals.
Kien Advisors’ participatory and adaptive approach ensured that the solutions were not only relevant but also sustainable, empowering the teams to carry forward the positive changes independently.
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6330 Cham, Switzerland
