A Berlin based IT company (with branches in 4 countries), specializing on the development of customized software solutions for businesses with services in cloud solutions, data analysis, and digital transformation faces internal challenges after a restructuring process of departments. Due to a change in leadership, the company underwent major restructurings towards flatter hierarchies and new role distributions.
All of a sudden former experts turned into team-leads, there were uncertainties regarding responsibilities and accountabilities. It became apparent that a harmony-seeking a “feel-good“ atmosphere among many employees led to essential issues and conflicts not being addressed over months. Reduced customer satisfaction as well as dissatisfaction, frustration, and unhealthy polarizing team dynamics among the employees resulted from the well-intentioned change processes.
After several interviews and an in-depth analysis of the situation, we concluded that a dual approach was necessary. Firstly, there was a five-month leadership training program aimed at equipping new leaders with the skills and competencies needed for their new roles, while also guiding them in finding their personal, authentic leadership style. In those sessions, there was also space to identify personal and collective
challenges and co-create new solutions.
The second level of intervention focused on employees, where we offered an interactive online workshop series called “the power of communication” with topics such as “non-violent communication”, setting Boundaries and saying no, integrity, etc.
These workshops were well attended and recordings were made available afterwards. Additionally, coaching sessions were offered to both leaders and employees, which were gratefully utilized.
Both employees and leaders reported that they perceived all interventions as a sustainable enrichment for the organizational culture as well as for their personal development.
The direct satisfaction with the workshops among employees was 92%, and for the leadership trainings it was 95%. Under coaching guidance, 3 acute conflict issues were addressed and constructive solutions were found. The solutions that emerged within the leadership training sessions were permanently implemented and proved to be fitting and helpful. Our approach of “you have the expertise, we provide the framework for effective co-creation” paid off fully.
Phone: +41 (0) 791 793 052
Phone: +49 (0) 170 557 3594
Email: info@kien-advisors.com
Address: Gewerbestrasse 11,
6330 Cham, Switzerland
